Terms & Conditions
Please read these terms and conditions carefully. When reserving a room with us you are entering into a contract.
Check in / reception
•Please note that our reception is not 24 hours.
•Check-In is normally between 5.00pm and 9.00pm unless otherwise arranged.
•We accept reservations online, by telephone, post or email.
•All bookings are secured against a credit or debit card and we may take a 10% non- refundable deposit. Full payment may be required at the time of booking.
•The balance of your payment will be taken on arrival. We accept cash and most credit/debit cards. We do not accept cheque payments.
•We ask that customers bring with them the credit/debit card on which the booking was secured.
•The person making the booking will be responsible for paying all monies due.
•There is no charge for debit card payments and cash payments, however, credit card payments carry a 3% charge.
•The debit or credit card is taken as security against the actions and behaviour of all individuals in the party and their guests and to cover any loss or damage to any room whether occupied by the cardholder or not.
•Cancellations that take place within 72 hours of the start of the booking we reserve the right to charge you the full cost of the stay as booked. This applies to a cancellation by any one individual within a group and to any curtailment in the duration of stay booked.
•Breakfast is served in the dining room between 08.00am – 9.30am
•If you require special arrangements, please call us in advance of your stay to agree as appropriate.
Check out / Departures
•Check out is at 10.00 am to allow time for room cleaning for incoming guests.
•Is not permitted anywhere in the hotel.
•We do not have safes or a safety deposit box and cannot be responsible for any property lost, stolen or damaged.
•We expect our customers to take reasonable care of our property and we reserve the right to charge for any loss or damage, including key / key fob sets if they are lost or not returned on departure. Key sets charges are £30. We will also charge for additional cleaning and airing if anyone is found to have been smoking in a bedroom.
•Services are subject to availability and we will do our utmost to provide accommodation as booked. If for any reason we do need to cancel or change your reservation, we will contact you as soon as possible.